LIC spends huge amounts of money each year on conducting HRD seminars, where long-winding lectures are given by the officials on various topics of HRD. Unfortunately, it doesn't practise what it preaches.
The Corporation has no effective Grievance Redressal machinery for its employees. Its Customer Relationship Management Department doubles up, rather ineffectively to do the needful.
My RTI application was shunted right from the Branch Office, to the Central Office through the course of the application. Hence everyone was aware about it, yet everyone pretended as if they didn't know about its existence! I had, right when I had submitted the application to the Branch Office, sent copies by Speed Post to the Zonal and Central Office and submitted an extra copy at the branch office; for the Divisional Office.
The CPIO (WZO) had informed the Information Commissioner that I had directly submitted the RTI application, without any earlier representation to LIC for arrears' payment. I had to inform her during the hearing that I had waited for 8 months for LIC's reply to my representations to the Executive Director (Personnel) and the Chairman. Only thereafter, had I filed an RTI application.
Apart from the Management of LIC which other forums can help me?
LIC has stated in its replies to my RTI application that it does not have the records of all the employees who have been denied arrears' payment, amounts repudiated and names of the resigning employees, as they are not needed for the normal working of the Corporation!
It has given the names of a handful of employees, Class I officers and conveniently not given the names of the Class II officers and Class III and IV employees. I had asked for all the details from 1997 onwards, since when the repudiation was taking place. Those have not been given. As LIC maintains records of long-term life insurance policies, it will surely have these records too.
In the second CIC hearing, I told the LIC official, that he mustn't say that LIC doesn't have the information, he must admit that LIC doesn't want to part with this information, for obvious reasons. If LIC does indeed reveal this information, the public will become aware of the huge amounts that have been illegally repudiated.
I told the IC that even a small shop-keeper keeps a record of all persons whom he has appointed and those who have left his service, so it is unimaginable that a huge Public Sector organization will not have such records. It has all its records in its Central Server.
Accurate accounting, good book-keeping and good HR practices are the hall-marks of an efficiently run enterprise. An organization that treats its employees who have put in long years of meritorious service and left for personal reasons; shabbily, like LIC, shows how all the money spent on HRD seminars is a sheer waste of its resources.
The Corporation has no effective Grievance Redressal machinery for its employees. Its Customer Relationship Management Department doubles up, rather ineffectively to do the needful.
My RTI application was shunted right from the Branch Office, to the Central Office through the course of the application. Hence everyone was aware about it, yet everyone pretended as if they didn't know about its existence! I had, right when I had submitted the application to the Branch Office, sent copies by Speed Post to the Zonal and Central Office and submitted an extra copy at the branch office; for the Divisional Office.
The CPIO (WZO) had informed the Information Commissioner that I had directly submitted the RTI application, without any earlier representation to LIC for arrears' payment. I had to inform her during the hearing that I had waited for 8 months for LIC's reply to my representations to the Executive Director (Personnel) and the Chairman. Only thereafter, had I filed an RTI application.
Apart from the Management of LIC which other forums can help me?
LIC has stated in its replies to my RTI application that it does not have the records of all the employees who have been denied arrears' payment, amounts repudiated and names of the resigning employees, as they are not needed for the normal working of the Corporation!
It has given the names of a handful of employees, Class I officers and conveniently not given the names of the Class II officers and Class III and IV employees. I had asked for all the details from 1997 onwards, since when the repudiation was taking place. Those have not been given. As LIC maintains records of long-term life insurance policies, it will surely have these records too.
In the second CIC hearing, I told the LIC official, that he mustn't say that LIC doesn't have the information, he must admit that LIC doesn't want to part with this information, for obvious reasons. If LIC does indeed reveal this information, the public will become aware of the huge amounts that have been illegally repudiated.
I told the IC that even a small shop-keeper keeps a record of all persons whom he has appointed and those who have left his service, so it is unimaginable that a huge Public Sector organization will not have such records. It has all its records in its Central Server.
Accurate accounting, good book-keeping and good HR practices are the hall-marks of an efficiently run enterprise. An organization that treats its employees who have put in long years of meritorious service and left for personal reasons; shabbily, like LIC, shows how all the money spent on HRD seminars is a sheer waste of its resources.
